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Personalized items (engraved, named, or customized to your specifications) are made specifically for you and are not eligible for return or exchange once production has begun, except in the case of a defect or an error on our part (e.g. we misspelled a name you provided correctly, or the item arrived damaged).
For standard, non-personalized items, you may request a return or exchange within 3 days of delivery, provided the item is unused and in its original packaging. Contact us before sending anything back.
If your order arrives damaged or faulty, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.
Reach out via our Contact page with your order reference and the reason for your request. We'll respond within 2 business days with next steps.
Approved refunds are processed back to your original payment method (Paystack or Flutterwave) within 5–10 business days, depending on your bank.
Shipping fees are non-refundable except where the return is due to our error or a damaged/faulty item.