Answers to the questions we hear most — from personalization to shipping, payment, and returns.
What makes Fleur de Vie unique?
At Fleur de Vie, we believe luxury is personal. Each creation is designed to reflect the individuality of the woman who wears it. From concept to finish, every detail is curated with precision, craftsmanship, and heart — because your essence deserves more than ordinary.
What kind of products can I personalize?
Nearly all items can be personalized — from accessories and packaging to signature collections. Each product that can be customized has a "Customize" option, allowing you to create something truly your own.
How does the customization process work?
It's effortless and personal. Visit our Customization page and share your vision. In a few hours, our design team will respond and guide you through WhatsApp to finalize the details, confirm your design, and provide a secure payment link.
Can I make bulk or corporate custom orders?
Yes, we accept bulk and corporate personalization requests for gifts, events, or brand collaborations. Our team will create a tailored solution just for you.
How can I track my order?
Once you make payment for an order, you'll receive a tracking reference on the thank you page. Use it to track your delivery progress on the tracking page.
Do you ship internationally?
Yes. We ship worldwide with reliable logistics partners who handle every order with the same care we craft it. From our studio to your doorstep, wherever you are.
What payment methods do you accept?
We accept all major debit and credit cards, as well as secure online transfers. For customized orders, payment links are sent directly once your design is confirmed.
Can I return or exchange my order?
Because each Fleur de Vie piece is personalized, returns are only accepted for defective or incorrect items. Please reach out within 48 hours of delivery and our support team will resolve it promptly. See our Returns & Refunds Policy for full details.
Are you open to collaborations?
We're open to collaborations with creators, stylists, and brands that align with our values of refinement and individuality. Send us your proposal through our contact page.
